Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information
Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Access to Records - Information Sharing
The practice complies with both Data Protection Act (1984) & (1998) and access to Health Care Record Act (1990).
Identifiable information about you will be shared with others.
If you require further medical treatment such as District Nursing & hospital.
Access to other services e.g. insurance companies, solicitors (will require your written consent) you have the right to see and alter any report before it is passed onto any second party.
Freedom of Information Act 2002 (Scotland). Any requests for information regarding this, we will endeavour to deal with your request within 20 working days. NHS Tayside may charge for handling a request.
We have a legal duty to inform others, e.g. child protection cases.
Patient information e.g. diabetic care is shared at a local & national level to help The Health Board & government plan services. If you do not wish information about you to be used in such a way please inform us.
Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
Violence Policy
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.